TF1-Quality management

Transversal factsheets

No.1

Quality management

What is it?

HI Planning, Monitoring and Evaluation Policy divides this notion into three constituent parts:
The quality of processes (implementation, support, steering systems and measurement), which helps to implement the various constituent activities of a project in a fluid and cohesive manner;
The technical quality, which mainly concerns a project’s products and/or services, with reference to the standards and norms specific to each domain or sector of activity;
The quality of the response to identified needs, which examines the way in which HI helps to introduce positive changes for the benefit of target populations.

HI “Project quality framework”[1] encompasses:

  • The roots/Stakeholders: Participation, Synergy, Cooperation, Ethics
  • The trunk/Management: Administration, Efficiency, Effectiveness, Accountability
  • The branches/Benefits: Relevance, Changes, Capacities, Sustainability

In AVR, following the IMAS, Quality Management is the process and procedures that aim to achieve a continuous improvement of operational practices. The intention is to achieve consistent quality throughout the entire operation.

[1] http://www.hiproweb.org/uploads/tx_hidrtdocs/PosterQualityFrameworkHI.pdf

Quality Management = Quality Assurance + Quality Control

Quality Assurance (QA):

During the activity: checking the process – “Check if what we do is what we are supposed to do”.
QA is here to confirm that management practices and operational procedures for AVR programmes are appropriate, are being applied and will achieve the stated requirement in a safe, effective and efficient manner, providing confidence that quality requirements will be fulfilled.

Quality Control (QC):

During and at the end of the activity: Checking the final product – “Check if what we get is what we wanted”.
QC is to make sure the organisation has actually fulfilled quality requirements and relates to the inspection of a finished product.

What FOR?

Quality Management aims to:

  • Boost the organisation’s continuous improvement approach, with particular regard to the management of performance and project results;
  • Guide the Planning, Monitoring and Evaluation practices of our projects;
  • Ensure that projects meet the quality, learning and accountability challenges that sit at the very heart of our institutional procedures, including HI’s Principles of Intervention.

How?

Quality is the responsibility of all HI team members. In the Quality Management process, each one has a specific role to play, whether in establishing the process, applying it or controlling it. Depending on the activity (project activities as well as internal or partner’s management), it is important to know what part each one must play.

  • Identify Quality Management process, formalise or adapt it if necessary

  • Check the chain of responsibilities, and assign roles to each team member

  • Check the respect of the process and control if services/products are in compliance with the initial requirements

  • Design and file your Quality Assurance (QA) and Quality Control (QC) monitoring forms

  • Depending on what comes out of the review of the QA/QC: adjust your activities or even the process and its application; this may lead to corrective measures or disciplinary reviews

  • File/archive properly all Quality Management process documentation.

MAIN STANDARDS & POLICIES

Monitoring, Evaluation, Accountability and Learning references

Photo credits

  1. Molly Feltner / Handicap International